baazi365's Privacy Policy

baazi365 operates a trusted online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") applies to the baazi365bet.cam website and its associated mobile applications. When you register, log in, or use any service on our platform, you are considered to have agreed to the terms of this Policy.

This Policy mainly covers: what types of personal information are collected; the purposes for which it is processed; what measures are taken to protect the information; and what rights you have as a user. Reading our Terms and Conditions will give you a fuller picture of the overall framework governing use of the service.

This Policy may change at any time. For significant changes, we will send a notice to your registered email address. Continued use of the platform after any change will be treated as acceptance of the updated Policy.

2.1 Information Provided at Registration

We collect the information you provide when creating an account. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, or Upay account details)

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically. This includes:

• IP address and device type
• Browser version and operating system
• Time of access, pages visited, and session duration
• Information obtained from cookies and web beacons
• Transaction history and gaming activity logs

2.3 Information from Communications

When you contact our customer service via live chat or email, the content of that conversation and your contact details are stored. This helps us improve the quality of our service and assist you more effectively in the future.

baazi365 uses collected information only for the following legitimate purposes:

3.1 Account Management and Verification

We use the information you provide to create your account, verify your identity (KYC process), and ensure account security. This information is also needed for OTP verification and detection of suspicious logins.

3.2 Processing Financial Transactions

Payment information is essential to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions and prevent fraudulent activity.

3.3 Ensuring Responsible Gaming

By analysing your gaming activity, we can help set limits, issue alerts, or activate self-exclusion features where needed. Learn more about these features in our Responsible Gaming section.

3.4 Providing Customer Service

We use your information to resolve account issues, answer questions, and send notifications about bonuses and promotions. Your previous communication history helps our 24/7 live chat and email support understand the context of your queries.

3.5 Platform Improvement

By analysing user behaviour and preferences, we improve the platform's design, game selection, and overall experience. This analysis is done entirely in aggregate form, where no individual can be identified.

baazi365 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 With Service Partners

We work with trusted technology partners to operate the platform — such as payment processing, server hosting, and security services. These partners receive only the information necessary for their specific tasks, and strict confidentiality agreements are in place with them.

4.2 Legal Obligations

Information may be disclosed as required by law under a valid order from a competent court or government authority, or when needed to investigate fraud, money laundering, or other offences. In such cases, we provide only the minimum information required.

4.3 Business Restructuring

User information may be transferred in the event of a business merger or acquisition. In such a situation, we will provide advance notice, and you will have the opportunity to give consent or close your account before the new policy takes effect.

baazi365 takes multiple technical and administrative steps to keep your information secure.

5.1 Technical Security

• SSL Encryption: All data exchanged between your browser and our server is encrypted using TLS/SSL technology.
• Database Encryption: Stored sensitive information (payment details, ID numbers) is always kept in encrypted form.
• Two-Factor Verification (OTP): Mobile OTP verification is mandatory for login and withdrawal processes.
• Firewall and Intrusion Detection: Continuous network monitoring.
• Regular security testing and vulnerability assessments.

5.2 Administrative Controls

• Staff access to personal data is strictly controlled on a need-to-know basis.
• All staff receive training on privacy and data protection.
• Data access logs are maintained and regularly audited.

5.3 In the Event of a Data Breach

If a data breach occurs, we will investigate promptly and notify affected users as quickly as possible. All necessary steps to limit the damage will be taken without delay.

Several types of cookies are used on the baazi365 platform.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, saving language preferences, and managing security tokens. They cannot be disabled.

6.2 Analytical Cookies

Analytical cookies are used to collect information on which parts of the platform are used most, loading times, and where users encounter difficulties. The data collected is entirely anonymous.

6.3 Functional Cookies

These cookies help remember your preferred game categories, deposit methods, and display settings. You can disable these cookies through your browser settings, though doing so may make some features unavailable.

We do not store your information indefinitely. The general policy is:

• Active account data: Retained for as long as the account remains active.
• After account closure: Financial and identity verification data is kept for five years from the date of closure — due to fraud investigation requirements and legal obligations.
• Customer service conversations: Up to three years.
• After withdrawal of marketing consent: Marketing-related data is deleted as quickly as possible.
• Browsing logs and analytics data: Automatically deleted after 13 months.

As a user, you have the following rights over your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We are required to clearly state the categories of personal data and the purposes for which they are being used.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. Identity verification may be required when changing your name, phone number, or email address.

8.3 Right to Deletion

After closing your account and once the specified retention period has ended, you may request deletion of your data. However, certain information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that specific uses of your data be restricted. The right to opt out of marketing communications applies at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer service team via 24/7 live chat or email. We will respond to your request within a maximum of 30 working days. Answers to common questions can be found in our FAQ section.

baazi365 is an adults-only platform and has no intention of collecting information from or providing services to anyone under the age of 21. Age is verified at the time of registration. If we are informed of an account belonging to a minor, that account and its associated data will be deleted immediately.

We may update this Privacy Policy from time to time. After each update, the "Last Updated" date at the top of the page will change. For significant changes, a notification will be sent to your registered email. Continued use of the platform after an updated policy takes effect will be treated as your agreement to the new policy.